> We treat people fairly and with respect.
> We clarify rules and objectives.
> We know that the customer’s perception is our reality.
> We strive for long-term relationships with all stakeholders.
> We consciously work for a better solution.
> We all contribute to a working environment of which we are proud, and we exceed our customers’expectations.
> We dare to question our practices.
> We are open to change and improvement.
> We outperform the market and celebrate successes.
> We treat others (associates, peers, customers and other stakeholders) as we expect to be treated by them.
> We encourage, expect and appreciate the contribution of all employees.